Shipping Policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping: Shipping charges for your order will be waived when the dollar amount of your order reaches the free shipping threshold. Wholesale customers will be charged a flat shipping rate of $189.00 for all orders that meet or exceed 125 lbs in total weight.

International Shipping

We offer international shipping to most countries around the world. Shipping charges for your order will be calculated and displayed at checkout. International orders do not qualify for free shipping. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AGS Company Automotive Solutions, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at customerservice@agscompany.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS does not deliver to P.O. Boxes. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@agscompany.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice@agscompany.com.